Client Information

 

All clients are required to provide contact details including mobile number, email and Date of Birth in order to secure an appointment and provide necessary information for their appointment.

All patients must complete a Medical History form in the 48 hours run up to or on the day of their appointment and on subsequent visits. This is necessary for the consultation and treatment plan.

New patients are seen for consultation first before any treatment is undertaken.  Treatment may be provided on the first visit at the pharmacist and/or Clinic Manager’s discretion.

All information is treated as confidential and protected in accordance with Data Protection legislation.

Patient information will not be shared with third parties and you will not receive unsolicited information from us.

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Appointments

 

All Face to Face consultations and treatment appointments are charged at £100 for our cosmetic pharmacist services. The £100 deposit/fee is redeemable on the day against treatment(s) and NOT valid against product purchases or treatments performed at a later date. If after the consultation it is not appropriate for you to have the treatment it will be refunded back to you.

 

Due to high demand, there is a 48-hour cancellation policy.

Any cancellations/rescheduled appointments within the 48-hour cancellation time period will be classed as a Late Cancel. Please note: This Fee is non-transferrable and will not be refunded.

If cancelling outside of the 48-hour policy, your £100 Consultation Fee/deposit will NOT be refunded.

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Routine Review Appointments are offered for Anti-Wrinkle treatments – at no extra cost – at the 2-4 weeks post your initial treatment.

If you are unable to attend your Anti-Wrinkle Review Appointment at 2-4 weeks post treatment, no additional ‘top up’ will be provided after the 2-4 week review period.

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Follow-up appointments for hyperhidrosis, bruxism and dermal fillers can be booked up to 2 to 4 weeks depending on the treatment type. 

Our pharmacist will advise if and when all the top ups for botox treatments are needed, then our team will arrange this for you.

Follow up appointments and aftercare is provided accordingly to the treatment(s) undertaken. If you are unsure of any of these aspects, please email the clinic – aziziderma@gmail.com.

If you are unwell, please call to discuss and let us know. Many treatments are contraindicated if you are unwell; this includes coronavirus, colds, cold sores or local skin infections.

The pharmacist reserves the right to refuse treatment at any time, if a client is thought to be unsuitable or that a treatment is not in the best interest.

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Children & Young Persons

We do not treat anyone under the age of 18.

Please do not bring children to the clinic.

Under 18’s are not permitted into the clinic.

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Refunds

Fees charged for treatment are for the delivery of a treatment and the accompanying service, which is inclusive of;

consultation and assessment

provision of information and advice

safe treatment with evidence based products

follow up appointments and aftercare advice and support as appropriate

Whilst we aim to provide excellent service; factual, honest and ethical advice, safe, expert treatment in experienced hands with the best products tailored to your consultation findings, we cannot guarantee your results and cannot offer refunds if the results achieved fail to meet your expectations.

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Feedback

Any feedback is much appreciated, both positive and negative. Feedback is used to review and improve quality of service. You may submit feedback verbally, via email, via the clinic website or via google reviews.